Thank you for choosing Flower Delivery West Wickham for your floral gift needs. By accessing and using our website and services, you agree to comply with and be bound by the following Terms and Conditions. These terms govern all orders, deliveries, and interactions with Flower Delivery West Wickham, and apply to customers residing in West Wickham and the wider surrounding areas. Please read them carefully before placing an order. Your use of our website and any of our services constitutes your acceptance of these terms.
In these Terms and Conditions, the following terms shall have the following meanings:
1. Placing an Order
Orders can be placed via our website by selecting your desired products, providing recipient and delivery details, and proceeding to payment. Please ensure all delivery information is accurate, as inaccuracies may lead to delays or failed deliveries.
2. Order Confirmation
Once an order is successfully placed, you will receive an order confirmation by way of an on-screen message and/or confirmation page. This confirmation sets out the items ordered, delivery date, recipient details, and total cost.
3. Acceptance of Orders
All orders are subject to acceptance and availability. We reserve the right to refuse any order without explanation. Should this occur, you will be notified and a full refund provided.
4. Amendments to Orders
Requests to amend orders (such as changing recipient details or delivery date) must be made as soon as possible and may not always be possible once processing has commenced.
5. Order Restrictions
We reserve the right to limit the number of identical products to one address and to restrict orders during peak periods. Orders for specified flowers or arrangements are subject to seasonal availability. Substitutions may be used where required, in accordance with our Substitution Policy (see below).
We aim to ensure all products are accurately and clearly described on our website. In certain circumstances, due to seasonal variability or supply disruptions, specific flowers or packaging may not be available. In such cases, we reserve the right to substitute items of equivalent quality and value, without prior notice. Any such substitutions will maintain the overall style, theme, and colour scheme of your chosen arrangement. If a significant change is necessary, we will attempt to contact you to discuss alternatives where practical.
1. Delivery Area
We deliver to West Wickham and surrounding areas, as outlined on our website. If your desired delivery address falls outside our stated coverage, we may not be able to accept your order.
2. Delivery Dates and Times
We make every effort to deliver your order on the specified date. However, delivery times are not guaranteed, and we cannot accept liability for delays caused by events beyond our control (see Liability below). If an order is for a special occasion, we recommend ordering in advance.
3. Delivery Procedure
Deliveries are made to the address provided by you. Please ensure the recipient or a trusted person is available to receive the delivery. If no one is available, options may include leaving the flowers in a safe place or with a neighbour. In such cases, we cannot be held responsible for loss or damage after delivery has taken place.
4. Undeliverable Orders
If delivery is not possible due to incorrect address details, repeated inability to reach the recipient, or unsafe delivery locations, we will attempt to contact you for further instructions. Re-delivery may incur additional charges. Unclaimed or undelivered orders may be returned to our premises and held for a short period, after which they may be disposed of at our discretion without refund.
1. Pricing
All prices are displayed in pounds sterling (£) and include VAT at the prevailing rate unless otherwise indicated. Delivery charges are displayed separately and form part of the total cost payable at checkout.
2. Payment Methods
We accept payment by major UK credit and debit cards, as well as any other payment methods displayed at checkout. Payment is required in full at the time of placing your order. We use secure payment processing facilities to protect your details.
3. Pricing Errors
In the rare event that a product is incorrectly priced, we are not obliged to supply the item at the stated incorrect price. We will contact you to confirm if you wish to proceed with the order at the correct price or receive a refund.
1. Cancellations by You
Should you wish to cancel your order, please contact us as soon as possible. For orders not yet processed or dispatched, cancellations may be accepted and a full refund provided. However, if your order has already been prepared, dispatched, or delivered, cancellations may not be possible and will be considered on a case-by-case basis.
2. Cancellation by Us
We reserve the right to cancel an order at any time due to unavailability of products, payment difficulties, incorrect order information, or other factors. In such cases, a full refund will be issued.
3. Refunds and Returns Policy
Because flowers and plants are perishable, we are generally unable to accept returns. Should you have concerns about the quality of your order or believe you have not received what you ordered, please notify us within 24 hours of receipt, providing clear photographic evidence where possible. We will review each case individually and may offer a replacement, refund, or alternative solution as appropriate.
4. Non-Perishable Add-ons
Non-perishable items (such as vases, cards, balloons or gifts) may qualify for return within 14 days if unused and in their original condition. Return postage is your responsibility unless the item is faulty.
While we strive to provide beautiful floral arrangements and reliable delivery services, our total liability to you for any claim arising out of or in connection with your order or these terms is limited to the total price paid for the specific product ordered. We shall not be liable for any indirect, consequential, or special loss, whether caused by negligence or otherwise, arising from the use or inability to use our website or services, including delays beyond our control (e.g., severe weather, road closures, strikes, or supplier disruptions).
This does not affect your statutory consumer rights or our liability for death or personal injury arising from our negligence, or for fraud or fraudulent misrepresentation.
We are committed to protecting your privacy. All personal information collected through our website or over the course of an order will be handled in accordance with UK data protection regulations and our privacy practices. We will only use your information for order processing, delivery, and if opted-in, marketing communications. Your data is never shared outside these purposes except as required by law.
All content on the Flower Delivery West Wickham website, including product photos, designs, graphics, and text, are the property of their respective owners and are protected by intellectual property laws. The content may not be copied, reproduced, or distributed without our written permission.
We reserve the right to update or amend these Terms & Conditions at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website and services after any such changes constitutes your acceptance of the revised terms.
These Terms & Conditions, along with all transactions and disputes arising out of or relating to flower deliveries through our website, shall be governed by and construed in accordance with the laws of England and Wales. By using our service, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If a court deems any part of these Terms & Conditions to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay to exercise a right or remedy under these terms constitutes a waiver of such right or remedy.
These Terms & Conditions apply to all online customers in West Wickham and the surrounding areas, ensuring a clear, fair, and consistent set of policies to enhance your online flower delivery experience.
If you require clarification regarding any aspect of these Terms & Conditions, or have questions about your order, please use the contact options provided on our website. Our customer service team is committed to assisting you, ensuring a smooth and satisfactory flower delivery experience across West Wickham and neighbouring areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Wickham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Wickham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
