Our Returns, Refunds & Complaints Policy
Our Commitment to Fresh Flowers in West Wickham
As a trusted local florist, Flower Delivery West Wickham is dedicated to providing beautiful, fresh flowers to households and businesses across West Wickham and the surrounding area. Your satisfaction is our utmost priority, which is why every bouquet delivered carries our fresh flowers guarantee. We take great pride in delivering only the finest blooms, hand-selected and artfully arranged with care.
Damaged-on-Arrival Policy
We understand how disappointing it can be to receive flowers that don’t meet expectations. While every order is carefully packed and delivered, on rare occasions, damage can occur during transit. If any part of your order arrives damaged or not as described, please contact us as soon as possible—ideally on the same day of delivery. Our team will require a clear photo so we can swiftly resolve the issue. We will arrange for a replacement bouquet or, if you prefer, offer a full refund.
Freshness Window & Guarantee
We proudly stand behind the quality and freshness of our flowers. Our fresh flowers guarantee ensures that your bouquet will remain vibrant and beautiful for at least 5 days from delivery, provided the care instructions supplied are followed. Should your flowers show signs of wilting or poor condition within this freshness window, please get in touch so we may put things right. To help us better serve you, we may ask for a photo of the arrangement in question.
Refunds & Replacements
Your happiness is our goal. If your flowers arrive damaged or fail to live up to our freshness promise, you may request a replacement or a full refund. Please notify us promptly following delivery, ideally within 24 hours, so we can assess and resolve your claim quickly. Each request is handled individually with care, and our team strives to ensure a hassle-free, positive outcome for every customer. Refunds will be processed via your original method of payment as swiftly as possible.
How to Make a Complaint
We welcome feedback of all kinds, and we take complaints seriously. If you are not satisfied with any aspect of your order or our service, please reach out to us directly. To help us address your concern efficiently, provide your order details and as much information as possible regarding the issue. Our customer care team aims to respond to all complaints within one working day and will work with you to reach a resolution, whether that be a replacement, refund, or other appropriate remedy.
Proudly Serving West Wickham
As a local West Wickham florist, we value our strong reputation for reliability and outstanding customer care within the community. Whether you require a single bouquet or regular floral arrangements for your business, you can trust us to deliver on our promise of fresh, beautiful flowers—and to make things right should anything fall short of expectations. Thank you for choosing Flower Delivery West Wickham for your special moments.
